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FAQ Help Center
Explore common questions and easily toggle answers for quick and convenient information access.
Are these materials suitable for all ESL levels?
Yes. Our prompts and activities can be used for (A1–C1) and include guidance on how to adapt tasks for mixed-ability classes. You can filter and customize each prompt in Canva or ChatGPT to match your students’ proficiency.
How do I download my purchased materials?
After purchase, you’ll get instant links to download ZIP files containing PDFs and Canva template URLs. Download links remain active for 48 hours; please save your files locally before the links expire.
How do I integrate these AI prompts into my lesson plans?
Each prompt comes with a “Usage Guide” explaining step-by-step how to run the activity in class, from warm-ups to assessments. We also include example ChatGPT commands you can copy-paste, so you spend less time planning and more time teaching.
Can I request a refund if I don’t like the PDFs?
All of our digital guides and templates are intellectual property created by our team. Due to the nature of digital downloads and IP protection, we do not offer refunds on PDF products—this policy prevents unauthorized sharing or redistribution after download.
Will I receive updates or new materials?
Yes. All customers receive free updates to the main guide (new prompts, activities, and corrections) for 6 months after purchase. You’ll be notified by email when new versions or bonus toolkits are released, ensuring your resources stay current with AI advancements and ESL best practices.
What technical support is available?
Our support team is available via email and live chat (Mon–Fri, 9 am–6 pm UTC+1). For any download, or file-access issues, send your invoice number and a brief description of the problem—our tech staff will restore access within 24 hours.
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